Shipping policy
Effective Date: 13 September 2023
1. Shipping Information
At LOOTBOX Singapore, we strive to provide you with a seamless shopping experience for blind boxes and collectibles. To ensure a smooth delivery process, please read and understand our delivery policy.
2. Shipping Locations
We currently offer shipping within Singapore at the moment and are continuously working to expand our shipping reach. If you have any questions about shipping to a specific location, please feel free to contact our customer support team.
3. Order Processing Time
All orders are typically processed within 3 - 5 business days from the date of purchase.
During high-demand periods, such as holidays or special promotions, order processing may take slightly longer. We appreciate your patience during these times.
4. Shipping Methods
We offer the following shipping methods:
Standard Shipping: Estimated delivery time is 3-5 business days.
5. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the destination address, and the weight/size of the items in your order. You can view the shipping costs during the checkout process before finalizing your purchase.
6. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor the status and location of your package on our website or through the carrier's tracking system.
7. Delivery Delays
While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, customs delays, or other logistical issues can occasionally lead to delays. We appreciate your understanding in such situations.
8. Missing or Damaged Items
If your order arrives with missing items or items that are damaged during transit, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue promptly.
9. Address Accuracy
Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for delays or misdeliveries resulting from incorrect or incomplete address information provided by the customer.
10. Shipping Restrictions
Some collectibles and blind box items may be subject to shipping restrictions based on their nature or destination. Please check the product page for any specific shipping restrictions or regulations that may apply.
11. Contact Us
If you have any questions or need assistance with your order's delivery, please don't hesitate to contact our customer support team at hello@lootbox.sg.
By placing an order with LOOTBOX Singapore, you agree to abide by the terms and conditions outlined in this Delivery Policy. We reserve the right to update or modify this policy at any time.
Thank you for choosing LOOTBOX Singapore. We appreciate your business and look forward to serving you with the best in blind boxes and collectibles.