FAQs

Find answers to our most frequently asked questions.

Product-related

Are your products authentic?

Yes.

How do I cancel my order?

We can cancel your orders if your items are unopened and unshipped.

Do drop us a message using our contact form as soon as possible.

What do I do if I have a missing/incorrect item(s) in my order?

Please contact us using the contact form so that we can resolve this issue for you.

What do I do if my item is damaged?

Within 7 days of receiving the product, you can drop us a message on our contact form.

We may require an unboxing video and photos of the damage.

Rest assured, we will do our best to resolve the issue for you.

The payment system is stuck at processing, what do I do?

This happens when the internet connection is slow.

It will resolve on its own after some time, but we do not recommend you to wait as it might take up to 15 - 30 minutes.

If your payment was deducted, do contact us here.

I paid but the machine did not dispense. Help!

In most cases, the payment will be reflected as "Pending" and the bank will automatically refund you the payment.

If your payment was deducted after a few days, do contact us here so we can issue you the refund.

The box is stuck when dispensing, what do I do?

The payment will be automatically refunded to you if the box gets stuck and did not dispense.

If your payment was deducted after a few days, do contact us here so we can issue you the refund.